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Frequently Asked Questions
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UK Delivery Costs & TimesWe offer two types of deliveries for our UK customers. Standard Shipping: 3-5 working days £3.99 Speedy Shipping: 1-2 working days £4.99 Please note we ship your orders via Royal Mail. Timescales can be subject to delays during busy times such as Black Friday and Christmas. Royal Mail strikes can also cause delays. During these times we work particularly hard to send out your orders the same day we recieve them to prevent any delays.
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International ShippingWe ship worldwide! European Shipping: 5-11 working days £18.99 USA, Australia and the rest of the world: 7-15 working days £34.99 Customs We will not be liable for any custom charges once your order has reached your country. Please note we ship your orders via Royal Mail. Timescales can be subject to delays during busy times such as Black Friday and Christmas. Royal Mail strikes can also cause delays. During these times we work particularly hard to send out your orders the same day we recieve them to prevent any delays.
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ReturnsFor returns please contact us within 14 days of your purchase and we will resolve any issues as soon as possible, or email us directly: degiorgisbaby@gmail.com All items must be unworn or unused and in the original packaging we sent it in. We advise any returns are sent via Royal Mail tracked so you can ensure it is sent to us safely. If you send it back and it's not tracked, we will not be liable for the product being lost in transit. When we recieve the product we will inspect if for aproval. Once aproved you will recieve an email from us confirming your refund and your refund will be processed in 5-7 working days. All returns will be refunded to the original method of payment.
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What card payments do you accept?We accept the following cards: Visa, MasterCard, American Express, China Union Pay, Jcb, Diners, Cartes Bancaires, Discover, Visa Electron, Maestro.
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Can I pay with Apple Pay?Yes! We accept Apple Pay payments.
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Can I pay with PayPal?Yes! We accept PayPal payments.
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Can I buy now and pay later?Yes! You can use either Klarna or Clear Pay. For more information go to:
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Do you offer gift cards?Yes we do! You can purchase a gift card here: https://www.degiorgisbaby.com/gift-card
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How much money can I put on a gift card?You can put up to £500.00 on a gift card.
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How does the recipient get the gift card?The gift card recipient will recieve their gift card via email. When you purchase a gift card you will enter the recipient's details, set when you want the card delivered. After completing checkout, you will receive an email confirmation about the purchase. The gift card recipient then gets an email with the subject line "You just got a gift card from (Sender's Name)". Their unique gift card code appears in the email.
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Do gift cards expire?Yes. Gift cards expires 12 months after purchase.
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How do I pay using a gift card?To redeem the card, add your products to the bag and go to the checkout. Once you get to the payment sectrion, select the Redeem a gift card option and enter your unique gift card code. If the price of the sale is worth more than the value of the card, you can pay for the remaining cost using our regular payment methods.
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Can I pay extra for gift wrapping?Nope! There is no need all to pay extra as our orders are gift wrapped with tissue paper and tied with a bow. They are sent in white cardboard boxes too - no plastic bags here! Whether you are buying for yourself or as a gift we want whoever is opening the order to feel special! All packaging is recylable or reusable. Even our brand stickers are made from recycled materials!
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I am sending a gift, can you leave the reciept out of the order?Yes. Leave us a note at the checkout and we will ensure the invoice is not sent with the order. You will still recieve a reciept in your emails.
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Can I leave a message for the recipient?Yes, we often send orders with lovely messages from their sender. Leave the message you want to send at the checkout and we will leave a handwritten note in the order.
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How do I earn points?Become a member and earn points every time you place an order, for your birthday and by fulfilling tasks. Sign up to the site Sign up → 20 points Purchase a product Every £1 spent → 1 point To become a member sign up here
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What rewards can I redeem for being a member?Build up your points to gain rewards! 10% off all store products 10 points = 10% off for all store products Free Delivery 20 points = Free Shipping for all items £5 off your order 50 points = £5 off for all items £10 off your order 100 points = £10 off for all items
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There is a product I want but it is out of stockIf you click on the out of stock product you will see a button that reads "Notify When Available", select the size and click the button. You will then recieve an email when the product is back in stock. Please note our products are very exclusive as we do not mass produce them and it is sometimes a case of once it is gone, it is gone. Alternatively you can drop us a message and we will try to resolve this - even if this means making the product especially for you.
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Do you offer a custom made service?We do. If you want something completely unique and bespoke, we will work with you to design and make the product. Head over to our Custom Orders page and fill in an enquiry form.
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Do you offer discounts?We offer free standard delivery when you spend £100 and over - no code needed. New here? Use code WELCOME for 10% off your first order. We often have discount codes on our instagram and facebook stories, give us a follow and keep an eye out for any offers: @degiorgisbaby We also have sales throughout the year, to see our current sale click here
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